Payment terminals, touch screens, and a variety of other hardware and software options are used to enable the transaction.
Restaurant POS system allows operators to process orders and maintain financial control of their business, through cash management and integration with payment service providers.
An add-on tipping tool is an essential feature of POS systems for restaurants. This tool adds an extra step to the card transaction process. After the card has been swiped, entered in or tapped on the terminal, the client will be asked whether they wish to add a tip to their check.
Mobile terminals allow servers to collect payments directly at the table. The devices are connected, in a network, either through WLAN or Bluetooth. Wireless POS devices can be used in combination with a traditional POS system.
Restaurateurs strive to provide their guest with an enjoyable, seamless and stress-free experience, from the moment they book a table. In this industry, reputation is everything. It therefore is no wonder that such terminals have become a standard, making checkout convenient and quick. Bringing checkout to the table help move things along without the customer feeling like they are being rushed out of the restaurant.
In an increasingly cashless economy, the old, one-size-fits-all point-of-sale (POS) system may not be enough for your restaurant anymore. The current POS system trend for restaurants is the use of tablet POS systems. From food trucks to fine dining, iPad and tablet cash register systems are gaining in popularity.
Tablet POS systems have the advantage of being freely selectable and flexible. Combining mobile tablets with an intuitive restaurant POS interface can be achieved by installing an extension to the traditional cash register system. Tablet POS systems are usually compatible with smartphones, meaning that it can be accessed on the go. In addition to these practical factors, design also plays a role. Generally, iPads visually leave a good impression with the customer.
Entire hardware packages can be purchased from iPad or tablet POS systems providers. These include iPads or tablets, wireless router, receipt printer, etc.
Servers use the restaurant system to enter orders and handle payments. The system, either with handheld device or a kiosk station, must allow them to enter orders quickly and correctly. Special orders and comments must also be supported. The system then communicates with the bar and/or the kitchen. Another important feature is the possibility to easily split checks.
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A restaurant’s POS contains details of every transaction. It is therefore their most important business tool. A good reporting and analytics solution is essential to get the most out of that data. Food waste, over-staffing and theft, for example, can all be monitored to help define and limit areas of loss.
An inventory management system, integrated to the POS software, can help monitor bulk food stored. Portioned items can be tracked, automatically making a menu item unavailable once it ran out, and helping managers determine food costs. Furthermore, a minimum inventory threshold can be set, automatically reordering items as the stocks lower.
Individual profiles can be set for every employee. Worked hours are thus registered in the system. Servers need to enter their personal code to access the ordering system. Therefore, sales and mistakes are being recorded.
Gift cards and loyalty programs, which can be integrated with the point of sale system, can help owners grow revenue and customer loyalty. Servers can sell gift cards as they would any other menu item. Branded gift cards can be swiped just like any normal credit card to load the selected value and activate the card.
The reservation system can also be integrated directly into the POS system. This allows reservations to be made by telephone, online or manually. Managers customize the digital floor plan, creating a visual plan on which reservation times will be shown. The plan can also be used to show the status of every tables, including the different stages of the service (e.g. appetizer, main meal, check, dirty or ready for new guests). This precise overview help managers run things optimally.
Cloud-based, mobile-enabled restaurant POS platforms operators have many benefits.
This type of POS systems is less expensive upfront, when compared to the software and hardware investments required for an on-premise solution. Furthermore, updates, upgrades, and patches are done automatically, reducing IT costs and complexity.
Similarly, new functionalities can be put online faster. Updates may help deliver great customer experiences, improve operating efficiency, and increase employee productivity. The company providing cloud-based solution ensures the data security, protecting guests and businesses from hackers.
Most on-premise POS software require a large upfront investment, to purchase software licenses, instead of paying a monthly or annual fee, and hardware. Therefore, this solution is better suited for bigger restaurant businesses, for example with five or more locations. While merchants remain in full control of the system, they also hold the full responsibility of maintaining and operating it efficiently and securely. Companies must either recruit specialized IT staff or invest in training.
Payment processing is a necessary ongoing expense for restaurants. Accepting debit and credit card payments is an essential part of a convenient checkout experience for customers. In most parts of the world, patrons expect restaurants to accept card payments.
Most providers offer multiple processing methods, allowing merchants to accept payment in their restaurant, and on their website or on the go for delivery services.
We recommend comparing processors before making a decision, in order to choose the company that provides your restaurant with the best credit card processing service at the best price. Paylobby can help you find the best provider for you, free of cost.
The German provider Concardis offers both online and point of sale solutions. Their portable terminals can be used to make transaction directly at the table. All terminals offered by Concardis feature NFC technology, enabling contactless payments, and automatic currency conversion. Merchants can choose to integration a function allowing guests to add a tip when paying with their card. Futhermore, Concardis offers integrated cash till solutions tailored to the hospitality industry, with scheduling, reservations, bookings, checkout and settlement functions.
Ingenico offers solutions tailored to the restaurant world. Its solutions help speed up table turnover ratio and improve customer satisfaction by enabling customers to pay immediately at the table. Merchants can customize their mPOS solution to fit their specific business needs. Ingenico help merchants accept all the latest forms of electronic payment (including EMV, magstripe, NFC/contactless).
The British provider Worldpay has been working with hospitality businesses for over 20 years. They offer a multichannel payment service, with till system, portable POS terminals and mobile card readers featuring contactless payment and electronic invoicing. Worldpay offers many additional services for restaurants owners, such as customizable loyalty cards and gift cards, and 24/7 technical support.
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