Refund is a credit granted directly by the merchant. This way a booked booking can be reversed. If a customer complains about an unauthorized credit card charge, a refund can be made.

The difference between chargeback and refund

A credit card credit can be made on the basis of a refund as well as a chargeback. A chargeback is more expensive for merchants, since the credit card company is involved. Chargeback charges are usually between 20 and 60 €. A refund, however, is free for all parties and, if possible, should be used to avoid chargebacks.