Find all the information about chargeback in e-commerce here:
A credit card credit can be made on the basis of a refund as well as a chargeback. A chargeback is more expensive for merchants, since the credit card company is involved. Chargeback charges are usually between 20 and 60 €. A refund, however, is free for all parties and, if possible, should be used to avoid chargebacks.
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