Privacy Policy

This is the privacy policy of Paylobby GmbH, Hirschgartenalle 25, 80639 Munich (hereinafter “Paylobby”). It applies to all Paylobby-operated websites, mobile apps and offers.
If you are redirected to a third-party website that is not operated by Paylobby, or through third-party services, via a link on the website operated by Paylobby, please note that this privacy policy does not apply to this third website.
Paylobby collects, processes and stores the information that you have communicated electronically (e.g. in forms or otherwise on the sites operated by Paylobby) and through other communications channels, or that was transferred during the interaction between you and the Paylobby websites, according to the following sections and with the German legal regulations.
In detail:

1.  Visit of the Paylobby websites

When you visit Paylobby’s website, your browser transmits the IP address, browser version, screen resolution and operating system of the device used. In addition, your browser sends the date and time of the call, the time spent on the site, and the individual websites accessed during a visit. Paylobby uses this information to optimize its websites and offers. In addition, Paylobby uses Google Analytics for its websites. For details on using Google Analytics, please refer to the discussion under 4, d.

2.  Consulting services Paylobby

a.  Contact form

You have the possibility to get in direct contact with Paylobby for personalized advice or to obtain an individual offer. To this end, you can use our contact form. When using our contact form, you will be prompted to enter your name, e-mail address and telephone number. This information will be permanently stored by Paylobby to process your request and further consultation. Furthermore, Paylobby assigns you to a country based on the transmitted IP address of your device. This information will be saved in order to show you the correct offer for a payment method. If you were redirected on our website by clicking on another website on an ad from Paylobby, a cookie is created, containing the information identifying which advertising medium redirected you, from which advertisers and at what time in which country.  This non-personal data is evaluated by Paylobby for the optimization of the advertising campaigns and the billing with the advertising partners.

b.  Usage

Paylobby collects and processes your personal data for the purpose of handling the closed consulting contracts as well as all related functions (for example, use of the comparison functions, user support). The same applies if you access one of Paylobby's offers via a Paylobby mobile app.

c.  Communication channels

The websites operated by Paylobby offers you various ways to communicate with Paylobby. Paylobby uses an automatic filter system, which interfere with communication violating the Terms and conditions of use of Paylobby GmbH. In particular, the automatic filter system employed prohibits the mass sending of messages or offensive, violent, obscene, racist or otherwise offensive expressions or messages of advertising nature. Furthermore, Paylobby logs the use of the provided communication channels for a short time to analyze and correct technical errors, to ensure system security and integrity, to combat abusive and / or unauthorized use as well as to create usage statistics on a non-personal basis. The generated logs contain the date and time of the message, their sender and recipient, the message’s text, and the amount of data transferred.

d.  Internal investigations

Paylobby uses the data stored by you or about you, for purely internal research regarding user interests and user behavior. This use is pseudonymized. You may object to the use of your data for internal investigations at any time with effect for the future. Please use the e-mail address given below for your objection. Any costs other than your transfer costs will not be incurred for revocation.

e. Use-based online advertising

Ads displayed on the Paylobby website you are using will be able optimized for relevance. The connected marketers occasionally collect anonymous data about their usage behavior. Here, for example, data about the visited websites, used offers and clicked banners are collected. Using these data, there can be no personal identification based on pseudonyms according to current legislation. IP addresses transmitted for technical reasons are not used for the user-based circuit of advertisements and are completely anonymous.

You can find out more about the use of the data by the advertising technologies of Google under the following link:

If you do not wish any interest-based targeting by Google, you can disable it under the following link:

The Paylobby website you use uses the following services:

Google AdSense, a service for incorporating ads from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
We also allow other third parties, such as media agencies, to use cookies to analyze the use of online advertising and to present you with special advertising that interests you on our online offer. In addition, the media agencies should be given the opportunity to address the target group of their advertisers as accurately as possible without large coverage waste. For this purpose will, for example, Anonymous user statistics created and the data used for market research purposes. The exclusion of a person is not possible.

Our Paylobby websites also use "Conversion Tracking Pixels" from Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA, ("Facebook") and / or Twitter International Company, The Academy 42, Pearse Street, Dublin 2, Ireland, ("Twitter"). This tool allows us to track users' actions after they are redirected to a provider's website by clicking on a partner's ad. This enables us to record the effectiveness of Facebook or Twitter ads for statistical purposes or for market research purposes. The collected data are anonymous. This means that we do not see any personal data from individual users. However, the collected data is saved and processed by Facebook or Twitter. We will inform you according to the information available to us at this time. Facebook, and Twitter can connect these data to your Facebook or Twitter account and make them available in accordance with their own privacy policies:

for their own advertising purposes.
Conversion tracking allows Facebook, Twitter, and their partners to show you ads on and off Facebook or Twitter. For these purposes, in both cases, a cookie is stored on your computer.

Please click here if you wish to revoke your consent:

f.  Use via third-party platform; Mobile Tracking

In order to constantly improve and optimize our offer, we use mobile tracking technologies. For this purpose, we use the services of the adjust GmbH, Saarbrücker Str. 38a, 10405 Berlin, Germany ( With the help of these services, we collect statistical data on the use of our services to constantly improve our offer. Within the scope of use of our apps, information that your device transmits to us is collected and evaluated. The following data is collected: IP address which is immediately anonymized, MAC address, anonymized device ID (IDentifier For Advertisers - IDFA oder Google Advertiser ID - GAID), browser type, language, internet service provider, network status, time zone, URL of access and exit page, time spent and date of access, clickstream data, and other statistical information about the use of our services. There is no direct reference to individuals. The collected data is used to create anonymous user profiles. The data collected with the tracking technology are not used to personally identify the visitors of these websites without the consent of the person concerned. The data collection and storage can be stopped at any time with effect for the future, by making the settings of your mobile terminal as shown in § 8.

3.  Transfer of your data to third parties

Paylobby will pass on your personal data to the following third parties to a limited extent:
• Payment service providers
• IT service providers (e.g., e-mail providers, host providers)
• Database services (e.g., analysis of advertising campaigns)
• Government agencies (e.g., investigating authorities)
These third parties are bound to the legal, confidential and secure treatment of your personal data and have only access to your personal data, as far as the personal data are necessary for the fulfillment of their tasks or as far as the legal basis requires.
In addition, Paylobby will only allow third parties subject to your prior consent to contact you for advertising purposes. In this case, Paylobby will provide your email address to these third parties.

4.  Technical characteristics

a.  Cookies

Cookies are small files that allow Paylobby to store certain information on your device, for example, to recognize you when you visit a website or to create statistics. Most cookies are automatically deleted as soon as you close the browser or exit the websites operated by Paylobby. However, some cookies can be stored longer. For more information about the situations in which Paylobby uses cookies, see the sections above.

b.  Web Beacons

Paylobby uses Web Beacons (also called Clear GIFs or otherwise). A web beacon is a link that is built on a website and points to a small image file. If the website with the built-in link is called, the link is automatically requested the small picture file. Web Beacons are used by Paylobby to optimize sites and advertising campaigns, such as when a particular site's visits are counted or logged, if and when an email has been opened. For more information about the situations in which Paylobby uses Web Beacons, see the sections above.

c.  Social Plug-ins

Paylobby uses social plug-ins on its websites, such as Facebook's "Share on Facebook" button, as well as Twitter's “Share on Twitter” button. All these social plug-ins have in common that when opening a Paylobby page containing a social plug-in, the data transmitted to the provider are also transferred to the provider of the social plug-ins. For example, if you visit a website that has the Facebook Share button, Facebook will receive your IP address, browser version, screen resolution and the operating system of the device used, as well as the URL of the Web site that contains the "Share with Facebook" button. This also applies if you do not use any service from these providers. If the plug-in is provided by Facebook or Twitter, the above data will be transmitted to the USA.

d.  Google Analytics

Paylobby uses the externally developed analysis tool Google Analytics for its websites. Google Analytics allows your visit to Paylobby's websites to be evaluated by setting cookies. For this data is collected by Google Analytics based on page views, namely technical characteristics of the equipment used for the visit and your activity on websites Paylobby. This data will be evaluated by Google Analytics as part of its commitment to Paylobby to create reports for Paylobby that include, among other things, statements about which URL is accessed from a Paylobby website, from which approximate geographic location a Paylobby website is visited, for how long is spent on a website of Paylobby and approximately how a visit ends. Paylobby has configured the use of Google Analytics to delete the last octet of your IP address while the stored data is still within Europe. You can prevent the use of cookies by disabling them in your browser’s options, this can, however, limit the use of Paylobby's websites. Alternatively, you can download and install the plug-in available on this link ( for your browser, which instructs the Google Analytics JavaScript code not to send any information about Paylobby’s visit to Google Analytics.

e. Push-Notifications

If you have made appropriate settings on your device, Paylobby can send push notifications to your mobile device to notify you of updates from payment provider information and other relevant messages. You can manage push notifications on the "Options" or "Settings" page in the mobile app or in your device settings.

5.  Revocation of consent

If Paylobby processes your personal data based on your consent and not because of a contractual or legal reason, you can revoke your consent at any time. If the revocation refers to the reception of payment information or other e-mails, you will be given the option of posting further payment information or e-mails in every payment information or other e-mail sent. Any costs other than your transfer costs will not be incurred for revocation.

6.  Modification or deletion of personal data

You may change your personal data at any time (e.g., to update or correct them) or completely delete your data. Please note that Paylobby will not be able to meet your request for deletion, as long as there are reservations or legitimate interests of Paylobby or a third party. If you would like Paylobby to change your personal data or no longer use your data, you can contact Paylobby at Paylobby will then change or delete your data as soon as possible. However, due to technical and organizational circumstances it may happen that even after the deletion request some measures have already been implemented which have already started but have not been executed after you have notified Paylobby of the deletion request.

7.  Information about personal data

Upon request, Paylobby will inform you without delay of any personal data you may have stored. This information is generally transmitted in electronic form, usually by email.

8.  Turning off your Tracking ID

For Apple-based mobile devices: Open the settings on your mobile device (for example, iPhone or iPad) and select the "Privacy" menu item. Under "Advertising", you can switch off ad tracking.
For Android devices: Open the settings in your app list and tap the "Ad button". After the Ad window opens, you can disable the Google Advertising ID.

9.  Final clauses

Paylobby reserves itself the right to change this privacy policy at any time, but Paylobby will always respect the applicable privacy laws.
For general questions about this privacy policy and data protection at Paylobby, please do not hesitate to contact us at the following contact addresses. Please contact us if possible via the email address used to contact us via the contact form.

Postal Address:
Paylobby GmbH
Hirschgartenallee 25
80639 München
Last updated: 15.06.2017