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Competitiveness factors for your online shop  - shop system and payment provider

The range of available shop systems is huge. With this guide, we will give you a brief overview of what you should consider when choosing shop systems and how to integrate the payment process via a payment provider.

Shop systems - the basis of a successful online shop

What is a shop system?

If an online retailer wants to sell his products, he needs a shop system. This is the software basis of online shops. Shop software enables goods and digital products to be made available on the Internet. The shop software usually include a shopping cart functionality.

What should merchants consider when choosing a shop system?

The market for shop systems is huge, and the choice of systems is correspondingly large. In order to reduce the selection considerably, there are a number of factors that the retailer should consider in the evaluation.

Product type: In which industry does the dealer operate? Are there any high-risk orders?

Budget: How much money does the company has available?

Required shop system functions: Which functions should the online shop possess? This should take long term perspectives into account.

Internal programming skills: Can the company make its own programming?

Deadline: How much time is left for integration?

Interfaces: In addition to these basics, interfaces are especially important for long-term cooperation. Are interfaces to external systems available or possibly available via add-ons or plug-ins?

Based on these criteria, the shop system can be selected.

It can mainly be distinguished between two types of shop systems. On the one hand licensed and hosted shop software, on the other hand open source online shop software.

Licensed and hosted software

If the dealer needs an immediate solution and does not want to be intensively involved with programming, licensed and hosted shop systems are very suitable. Most hosted shops are already preinstalled on the web servers. The dealer must only select the right shop model based on the number of items and the desired features. After entering the business and contact details, the online shop, including the new shop software, can go live immediately. In comparison, licensed software will be downloaded and installed on a Webserver. Licensed and hosted solutions must be paid for, either through a one-time or monthly fee.

Open source online stores: Magento, Oxid eShop or Shopware and the like

Open source online stores are better known and usually more popular. For merchant who are not pressed by time, open source solutions convince through flexibility and extensibility. The source code is open, so changes can be made to the online shop at any time. The range of open-shop software is huge, since basically every user or programmer can program their own shop software and offer it on the market. Magento, Oxid eShop and Shopware are among the most well-known open source online shops.

The right payment provider for the online store

Once a shop system has been choose, it is important to connect the right payment options. This usually happens via a Payment Service Provider (PSP). If the payment provider has an interface to the shop system, the integration can usually be implemented quickly and easily.

Online shops multiply their payment methods offer

Over the past four years, the number of payment methods offered by merchants has increased from 5.5 to 6.1. (Source: ECC Payment Study Vol. 21) In the last two years alone, half of merchants included new payment methods to their shops. Traders have realized that this is an opportunity to increase the conversion rate. Invoice payment as well as direct debits, both very safe payment methods benefiting from a good popularity among customers, are increasingly integrated by online shops. Service providers in this area usually provide merchants with a payment guarantee and take over the processing (for example credit check, reminder, collection procedure).

What should be considered when choosing the payment provider?

To make the payment process efficient and to achieve optimize the conversion rate, finding the right payment provider is essential. In addition to the shop system compatibility, the following criteria should be considered when choosing a PSP:

Payment options: Which payment methods does the PSP offer? Does the PSP offer a wide selection, so that in the long term, if necessary, other payment methods can be connected?

Country coverage: Which countries can be covered by the PSP? Ideally, the payment provider should be specialized in the dealer's focus countries.

Industry: Is the PSP knowledgeable of the merchant’s industry? In "high risk" sectors, a suitable fraud management should be included.


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