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The payment provider Epoch offers global online billing services. It is headquartered in California, in the United States.
Epoch is an experienced online payment processor, using safety protocols including SSL technologies, VBV (Verified by Visa) and MasterCard Secure Code. It is an PCI-DSS compliant approved Visa and MasterCard payment facilitator, recognized worldwide by payment associations. Epoch specializes in payment processing for high-risk merchants, including adult entertainment providers (e.g. erotic websites). Transactions facilitated by Epoch are completely safe and anonymous.
Transaction are charged anonymously, without specifying which website the customer purchased from. In other words, on the customer’s credit card bill will only show charges to Epoch. Furthermore, there is no online directory of merchants for which the company processes payment. Each purchase is confirmed with a receipt to the email address provided by the customer. Customers engaging in sensitive activities (e.g. purchasing from erotic websites and services, online gambling) might want to keep those transactions private. For this reason, billing the transactions under Epoch help reduce chargebacks for merchants.
Epoch processes payment using various billing options. Merchants can therefore offer their customers subscriptions, per unit (e.g. tokens, credit or blocks of time) or one-time purchase models. This flexibility makes it easy for an adult website to charge customers for all types of content formats from monthly memberships to live-chat/video. Furthermore, one-click billing allows returning customers to quickly pay for their purchase without re-entering their payment information.
Customers have a wide choice of payment methods with Epoch, including prepaid, debit and credit cards, PayPal, direct debit and local payment methods.
Epoch processes payments for merchants in the United States and Europe. The business must be incorporated within the SEPA region (at least one of the principals must reside in the European region).
Epoch adapts the payment page to the customer’s currency, increasing customer confidence. Payments can be processed in 60 currencies, including : Argentine Peso, Aruban Florin, Australian Dollar, Bahamian Dollar, Barbados Dollar, Belize Dollar, Bermuda Dollar, Boliviano, British Pound Sterling, Canadian Dollar, Chilean Peso, Colombian Peso, Costa Rican Colon, Croatian Kruna, Czech Republic Koruna, Danish Krone, Dominican Peso, East Caribbean Dollar, Euro, Guatemalan Quetzal, Guyana Dollar, Haitian Gourde, Honduran Lempira, Hong Kong Dollar, Hungarian Forint, Indian Rupee, Indonesian Rupiah, Israeli New Sheqel, Jamaican Dollar, Japanese Yen, Lebanese Pound, Malaysian Ringgit, Mexican Peso, NL Antilles Guilder, New Taiwan Dollar, New Zealand Dollar, Nicaraguan Cordoba Oro, Norwegian Krone, Panamanian Balboa, Paraguayan Guarani, Peruvian Nuevo Sol, Philippine Peso, Polish Zloty, Qatari Rial, Romanian Leu, Russian Ruble, Saudi Riyal, Singapore Dollar, South African Rand, South Korean Won, Suriname Dollar, Swedish Krona, Swiss Franc, Thai Baht, Trinadad & Tobago Dollar, Turkish Lira, UAE Dollar, Ukraine Hryvnia, United States Dollar and Uruguayan Peso.
Epoch’s customer service can be contacted 24/7 through Skype, instant chat, toll-free call, messages or emails. Customer services is offered worldwide, with nearly 20 supported languages, including Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian and Spanish.
Subscription memberships can be cancelled online at any time through Epoch’s website. Customers needing assistance to cancel a recurring payment can easily contact Epoch, as aforementioned.
Epoch offers an all-inclusive pricing model. Its processing fees, based on the weekly sales volume, are automatically adjusted to the current sales volume. The highest processing rate, for merchant with a weekly sales volume of 5000 USD or less, is 15%. Merchants with a weekly sales volume higher than 45 000 USD must request a personalized quote.